FAQs for Storage Units


Are our units Climate Controlled? 

No - There is no heat or A/C in these units. 

When can I move in?

If there is a storage space available that meets your specific storage needs, you can move in anytime. Pick up your key at our office 2570 106th Street in Urbandale, IA  once on-line rental form is completed. 

How much notice needs to be given before I move out?

We require a 30-day written notice before you move out.

What type of documentation do I need to provide to rent a space?

We require a government-issued photo ID (example: driver’s license, state ID, or passport), a valid physical address and working phone number.

Do I need to sign a long-term lease?

No, all leases are month-to-month.

What kind of lock do I need? Can I use one I already have?

Security is extremely important to Big Dog Storage. Disc locks are the most secure type of lock for a self-storage unit. Disc locks are recommended for all tenants to secure their storage unit. You will need to provide your own lock during your rental. 

How do I make a payment?

Payments can be made online, mailed to the office, or set up for automatic payments so you do not have to worry about making your payment each month.

What forms of payment do you accept?

VISA, MasterCard, American Express, Discover, check or money order. 

Are there any items that I am NOT able to store?

Perishable items such as food, liquids, explosives, flammable liquids, toxic materials. Please contact us if you have any questions regarding a specific item. Please review your storage agreement for more information

Is there a rental agreement I need to sign?  

Yes- please see the attached agreement:

https://docs.google.com/document/d/1jScg-VYOBd2VdNNYrgHb-9BYVrONNhSRzfJgZmCoxsI/edit?usp=sharing

How do I move out?

http:/www.bigdogmovingout.com